Dawn E. Thompson, MS, PHR
SENIOR LEADER – LEARNING & TALENT DEVELOPMENT
Highly driven and accomplished senior leader with over 11 years of experience in learning and talent development, team management, and operations in Fortune 100 companies.
Strong background of successfully designing and implementing complex, long-term talent initiatives. Proven track record of success through strong leadership, strategic thinking, practical execution, and innovative problem-solving skills. Quickly builds relationships and establishes trust with all key stakeholders. Excellent consultative and communication skills, fostering teamwork and collaboration.
Hi, I'm Dawn Thompson and I'm looking forward to connecting with you.
DEMONSTRATED CORE COMPETENCIES
  •  STRATEGIC THINKING
  •  TEAM DEVELOPMENT & MANAGEMENT 
  •  LEADERSHIP DEVELOPMENT
  •  COST REDUCTION STRATEGIES
  •  PROCESS IMPROVEMENT / REENGINEERING
  •  LEADERSHIP DEVELOPMENT SYSTEMS DESIGN & IMPLEMENTATION
  •  CHANGE LEADERSHIP & MANAGEMENT
  •  LEARNING & DEVELOPMENT SUBJECT MATTER EXPERTISE
WHAT SETS ME APART
The following three attributes set me apart from others when adding value to an organization: 
COLLABORATOR
ACTIVATOR
STRATEGIC PLANNER
Dawn E. Thompson, MS, PHR
SENIOR LEADER – LEARNING & TALENT DEVELOPMENT
WHAT MY COLLEAGUES ARE SAYING
The following references are what others are saying about how I add value to an organization: 

Former 
Client & 
Business Unit Leader
(2014-2016)

Dawn is an absolute GREAT partner to work with and collaborate with. She is sharp, knowledgeable and quick to offer assistance to resolve things that are brewing based on her prior knowledge of the business. Add in her tenacity to want to deliver the RIGHT solution, she always comes through. She always goes above and beyond and is always willing to lend a hand when we have questions or situations we are not quite sure on how to solve.

- Dave R., Director, Operations

Former 
Client & 
Business Unit Leader
(2014-2015)

I have worked with many strong integrators over my 20+ year career, but Dawn raises to the top. Her ability to collaboratively work through really difficult obstacles helped AT&T merge call center capabilities with an acquired company’s solution. She approached her work with passion, with a can-do attitude, and was never afraid to put in that extra effort. She was always the expert that I went to because I knew that she would have good recommendations on solutions!

- Jill K., Senior Manager, MDU Call Center Implementations

Former 
Manager
(2015-2017)

Dawn, has a high level of expertise and skill in assessing a situation and coming up with creative, efficient, and effective solutions. She is a true professional in everything she does and cares about the people she interacts with on a daily basis. One short interaction with her and you will understand the depth of her analytical thinking and willingness to assist.

- JoAnn H., Regional Associate Director, Training
Former 
Manager 
(2010-2013)
I had the pleasure of supervising Dawn a few years ago in her role as a manager within our call centers. From the first meeting through the duration of our time spent working together, I always found Dawn to work tirelessly in helping drive the changes we were seeking throughout the departments. Dawn is the epitome of a ‘life-long learner’ and was very dedicated in her continual pursuit of evolving her passion and talents around training, development and leadership. Dawn was receptive to new ideas, embraced challenges, and she was a key member of the leadership team that really helped us transform her unit, as well as the broader operations of the overall call centers and the organization in general.

- Jeff L., Director, Call Center Operations

Former 
Manager 
(2004-2010)

Dawn holds herself accountable to very high standards and displays a relentless drive for continued professional and personal development and growth. She works with great attention to detail along with a proactive, professional, and positive approach to accomplishing her goals. I am confident that Dawn will continue to excel in any role applicable to her vast skills, experience, and interests while also assisting others in achieving their goals.

- Kevin B., Director, Call Center Operations
Former 
Direct Report (2014-2017)
Dawn is a leader that multiplies the best in her team. She took the time to get to know me on a personal level to really understand what motivates me and to leverage my strengths to improve our team. She's decisive and direct when needed yet can be fun and compassionate at the same time. She's able to be what you need her to be in that moment to keep the team on track and focused on the end goal. 

- Paul H., Senior Manager, Training

Dawn E. Thompson, MS, PHR
SENIOR LEADER – LEARNING & TALENT DEVELOPMENT
PROFESSIONAL EXPERIENCE
AT&T, Minneapolis, MN
2016 – 2018
ASSOCIATE DIRECTOR, Training Delivery
Virtually lead 14 Senior Training Managers across 7 U.S. sites. Conduct extensive virtual classroom observations, provide timely coaching and feedback, and skillful resource management to ensure ongoing education and skill building. Consulted monthly with call center directors to assure training gaps were addressed.
For detailed accomplishments: Resume
DIRECTV (acquired by AT&T), Minneapolis, MN
2014 – 2016
SENIOR MANAGER, Training Strategy, Design, & Delivery 
Recruited by DIRECTV/AT&T for leadership, innovative design, and knowledge of DIRECTV business related to Multi-Dwelling Unit (MDU) product. Responsible for 46 employee training organization, 3 direct reports. Directed training strategy, design, and delivery for internal call center and external authorized dealers. 
For detailed accomplishments: Resume
MULTIBAND (acquired by DIRECTV), Fargo, ND
2007 – 2014
DIRECTOR, Training (2013 – 2014)
Directed corporate leadership development program, call center training, and quality assurance teams. Responsible for 2014 budget creation. 7 direct reports.
For detailed accomplishments: Resume
MANAGER, Field Support Services (2011 – 2013)
Led field support operations of 4 different lines of business, comprised of 4 leaders and 36 front line associates. Recruited, hired, coached and developed agents responsible for managing the routes of over 100 technicians.
For detailed accomplishments: Resume
MANAGER, Dispatch (2007 – 2011)
Led dispatch team of 21 agents handling customer installation and service work for satellite, internet, and phone customers in Multi-Dwelling Units (MDU).
For detailed accomplishments: Resume
EDUCATION
  •  M.S., STRATEGIC LEADERSHIP, University of Mary, Fargo, ND
  •  B.S., ELEMENTARY EDUCATION, Minnesota State University – Moorhead, Moorhead, MN
TRAINING & CERTIFICATIONS
  •  UNIVERSITY OF MN: Organizational Development Certificate*, Minneapolis, MN (*Enrolled with anticipated completion date of 9/2018 )
  •  HRCI: Professional in Human Resources, Fargo, ND (2013 – 2020)
  •  TOASTMASTERS: Competent Leader & Communicator, Eden Prairie, MN (2017) 
  •  ASTD: Creating Leadership Development Programs Certificate, Charlotte, NC (2013)
  •  SHRM: Learning Systems & Essentials of HR Management, University of Mary, Fargo, ND (2012 – 2013)
  •  DISNEY INSTITUTE: Disney Management Training, Plymouth, MN (2010)
Dawn E. Thompson, MS, PHR
SENIOR LEADER – LEARNING & TALENT DEVELOPMENT
Copyright © 2018-2022 True North Careers™, a division of True North Homeschool™. All rights reserved. 
True North Careers™, Online Talent Profile™, FlexWork™, FlexBiz™, and Clarity Map™ are trademarks owned by CSR Enterprises, LLC.
Introducing the NEW Online Talent Profile™

A new, interactive networking tool (for job seekers, freelancers, and entrepreneurs) used to clearly articulate how you add value to those you serve, highlighting what sets you apart over your competition. This engaging tool allows your target audience to schedule meetings/interviews with you, stay connected to you (receiving email updates on what you're working on, etc.), and easily connect with you on LinkedIn. Uses: networking, sales/business development efforts, job searching, and seeking contract work. Want one of these? Contact True North Careers™, a division of True North Homeschool™.